topic Upgrade in Pay Monthly

Upgrade

Hassan2 — Sun, 18 Feb 2024 13:13:24 GMT

Hi, when is my upgrade due? Why is your app ******?

Re: Upgrade 07783933130

jonsie — Sun, 18 Feb 2024 12:44:00 GMT

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Re: Upgrade 07783933130

MI5 — Sun, 18 Feb 2024 12:50:07 GMT

Flagged

Re: Upgrade 07783933130

Enlli — Sun, 18 Feb 2024 12:59:59 GMT

Are you are trying to log in to the My O2 app.

Instead try the web version

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall

If none of that works then

You can call O2 on 202

Text INFO to 85075 will give you information about you account

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW)

Re: Upgrade

jonsie — Sun, 18 Feb 2024 14:50:09 GMT

Over 2 hours since post was flagged

Disappointing...

Re: Upgrade

Oxonian — Sun, 18 Feb 2024 15:50:16 GMT

@jonsie wrote:
Over 2 hours since post was flagged
Disappointing...

@jonsie

It's showing for me as having been edited at 13.13 by @vince1, which is within 25 minutes of the flag.

However, there are strange things today with updates only seeming to appear quite some time after they were posted. 😠