topic Re: Apple Watch series 9 error code 08 in Pay Monthly

Apple Watch series 9 error code 08

bbridle — Thu, 15 Feb 2024 18:58:41 GMT

I started a case with O2 on14th December 2023 that is still unresolved, although having looked on 360 with a man in the Oxford O2 shop all of my calls have been “resolved”. Basically, I get error 08 on trying to get my Apple Watch series 9 working with an O2 mobile service. I’ve managed to get the error removed once by customer services back at the end of January but trying to signup again and going through the signup process resulted days later in error 08 after it got stuck activating and the agent asked me to reset the mobile service. I was told to expect a call back but two weeks have gone by without anything.

It’s so annoying but if nobody here can help I think I have no alternative other than to leave O2.

Re: Apple Watch series 9 error code 08

MI5 — Thu, 15 Feb 2024 19:23:03 GMT

@bbridle

All we know here

Re: Apple Watch series 9 error code 08

bbridle — Wed, 21 Feb 2024 07:30:33 GMT

Many thanks. I’ve tried your solution to the 08 error. I have had a call (2nd one in over 2 months during this issue) and the agent has performed the same procedure (taken my EID number for the watch). I hope it works this time. I’m now on day 2 of the 7 I’m being asked to wait and will give an update when it happens.

Re: Apple Watch series 9 error code 08

Paula1802 — Thu, 22 Feb 2024 05:34:19 GMT

im getting error code 10 when trying to add mobile data plan, its been a nightmare from get go with O2, the o2 shop cannot help they said it o2 customer service that need to do this but they have no idea what they are doing, if i was you i would leave O2, i am thinking of buying out my contract and going elsewhere

Re: Apple Watch series 9 error code 08

gmarkj — Thu, 22 Feb 2024 10:07:45 GMT

This is from the guide posted above ( ) @Paula1802 :

@Dave-O2 wrote:

Reference code 10 & 41

This happens when the same eSIM has been downloaded on the device more than four times, this can be caused by you hard resettling their device or consistently moving the watch between 2 accounts. So we can try and resolve please contact our Social Media team here

Links to social media on the word "here" above

Re: Apple Watch series 9 error code 08

Paula1802 — Thu, 22 Feb 2024 15:26:34 GMT

i have spoken to the O2 shop and it isn't, it was trying to add a new sim, O2 have supposedly reset the e sim but what a shocker still does not work

Re: Apple Watch series 9 error code 08

gmarkj — Thu, 22 Feb 2024 17:52:40 GMT

Have you tried speaking to customer services using social media as my post above say @Paula1802 ?

Re: Apple Watch series 9 error code 08

bbridle — Fri, 23 Feb 2024 17:35:12 GMT

Got a call from customer services and was told

that they will sort it and call me back within 7 days. They have until weds next week when after two month of trying I shall have to go through the hassle of moving to EE. Just a bit of a shame really.

Re: Apple Watch series 9 error code 08

Paula1802 — Sat, 24 Feb 2024 19:02:59 GMT

Sorry this is not true, even the o2 tech team said this is utter rubbish

Re: Apple Watch series 9 error code 08

Paula1802 — Sat, 24 Feb 2024 19:03:36 GMT

Many many times and they are useless

Re: Apple Watch series 9 error code 08

bbridle — Fri, 01 Mar 2024 15:03:47 GMT

On the phone now after over 7 days has past and I missed a call while I was in the shower yesterday morning. The O2 engineer says that the 08 error needs Apple support to fix as O2 have done "everything they can". The Apple engineer has told me that it's an O2 problem. It's a mexican standoff with me in the middle.......with the same problem I've had since 14th December 2023.

Re: Apple Watch series 9 error code 08

bbridle — Fri, 01 Mar 2024 15:35:20 GMT

Apple have checked everything over, we've unpaired and paired the watch. Diagnostics done on the watch and no problems. Apple say its very simple, there is a problem with activation through O2. Back to the drawing board when I have the time and patience to call O2 and go through everything again.

Re: Apple Watch series 9 error code 08

bbridle — Sun, 03 Mar 2024 15:04:41 GMT

Oh they have just called me and said they know what the problem is and they’ll put me through to customer service. They’ve asked me to tell the person in CS to read my notes and “it’ll” be fixed. Been on hold for over 15 mins…… Will update again soon. Sorry, decided that this is a good place to record this ridiculous process.

Re: Apple Watch series 9 error code 08

bbridle — Sun, 03 Mar 2024 15:27:30 GMT

50 mins on hold. Going to have to try again another day.

Re: Apple Watch series 9 error code 08

Oxonian — Sun, 03 Mar 2024 16:58:54 GMT

Good luck @bbridle and thank you for keeping us updated. 👍

Re: Apple Watch series 9 error code 08

bbridle — Fri, 08 Mar 2024 16:33:02 GMT

Well, some good news. I received a call on Wednesday to tell me that they needed to move my number over to it's own bill and that this would pave the way to solving my issue. I received a call later that day to let me know that CS are busy and will process the change the next day and to expect another call. Fair enough, great customer service. Well it's Friday now and no update, but I appear to have some emails from O2 related to an account move. My request for connecting my watch up to O2 has also moved from error 08 to being able to start again. Question is, do I try, OR do I wait for a phone call.......?

Re: Apple Watch series 9 error code 08

bbridle — Fri, 08 Mar 2024 16:41:05 GMT

Oh and this post is marked as solved. I assure you that it currently is not.

Re: Apple Watch series 9 error code 08

Oxonian — Fri, 08 Mar 2024 19:10:35 GMT

@bbridle wrote:
Well, some good news. I received a call on Wednesday to tell me that they needed to move my number over to it's own bill and that this would pave the way to solving my issue. I received a call later that day to let me know that CS are busy and will process the change the next day and to expect another call. Fair enough, great customer service. Well it's Friday now and no update, but I appear to have some emails from O2 related to an account move. My request for connecting my watch up to O2 has also moved from error 08 to being able to start again. Question is, do I try, OR do I wait for a phone call.......?

@bbridle

That's your choice, but if you are waiting for a 'phone call from O2, you could wait forever. You need to be proactive and contact O2 yourself if you are nervous about trying ! 👍

Re: Apple Watch series 9 error code 08

Oxonian — Fri, 08 Mar 2024 19:12:34 GMT

@bbridle wrote:
Oh and this post is marked as solved. I assure you that it currently is not.

@bbridle

My understanding is that only the original poster has the functionality to mark the thread as solved.

Did you do that ? ❓

Re: Apple Watch series 9 error code 08

MI5 — Fri, 08 Mar 2024 19:54:00 GMT

Mods can too.