topic Re: How the hell do you speak to a real person? in Pay Monthly

How the hell do you speak to a real person?

NNYL — Wed, 14 Feb 2024 16:59:04 GMT

My internet is off and I am getting messages from 02 saying I haven't paid my monthly payment when the money was taken from my bank on 10/02/24 !!!! Does anyone know what the hell is going on?

Re: How the hell do you speak to a real person?

MI5 — Wed, 14 Feb 2024 17:05:30 GMT

@NNYL

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Use Skype if no access to other phones

Re: How the hell do you speak to a real person?

pgn — Wed, 14 Feb 2024 21:07:06 GMT

@NNYL If you call on 202 or 0344 809 0202 (contract) or on 4445 or 0344 8090222 (PAYG) or via Skype if you have no access to other phones Guide: A Guide to Skype - call shortly after 8am - queues are shorter then, less of a wait before one of the CS agents picks up your call. Good luck!

Re: How the hell do you speak to a real person?

MI5 — Wed, 14 Feb 2024 21:10:23 GMT

@NNYL

You can get in touch with Payment Management team on 0800 902 0217 who are probably best placed to help you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: How the hell do you speak to a real person?

pgn — Wed, 14 Feb 2024 21:22:57 GMT

Handy to have included in the answer above, I guess.

Re: How the hell do you speak to a real person?

MI5 — Wed, 14 Feb 2024 21:31:43 GMT

For completeness and without repetition.

Re: How the hell do you speak to a real person?

pgn — Wed, 14 Feb 2024 21:43:06 GMT

Concise.

Re: How the hell do you speak to a real person?

MI5 — Wed, 14 Feb 2024 21:47:13 GMT

and now fulfilled