topic Re: Rahul in Pay Monthly

Rahul

Rahul1 — Wed, 14 Feb 2024 20:35:29 GMT

Hi I have been charged air time and I am confused because I havnt baught anything

Re: Rahul

MI5 — Wed, 14 Feb 2024 20:38:20 GMT

Airtime is your mins, texts and data.

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

Re: Rahul

pgn — Wed, 14 Feb 2024 21:02:34 GMT

As @MI5 indicates above: explains Airtime and Device Plan components of the O2 tariffs, assuming you bought your phone and contract from O2 directly (via web or shop), @Rahul1.