topic Re: O2 credit file reporting in Pay Monthly

O2 credit file reporting

anticpated — Wed, 14 Feb 2024 17:37:14 GMT

Ever since O2 have changed my payment account, my credit file hasn't changed and its at least 3 months out of date.

I was just wondering if anybody else has this issue. My account is definitely paid up to date. The frequency of updates has slowed over the year.

Getting hold of anybody at o2 is near impossible it seems also. Well if there is no change by April I will chase this up.

Re: O2 credit file reporting

MI5 — Wed, 14 Feb 2024 17:49:53 GMT

@anticpated

Agencies generally update based on 3 to 6 month time scales.

Each one has different criteria.

Re: O2 credit file reporting

anticpated — Wed, 14 Feb 2024 17:53:52 GMT

I know but my account is over 2 years old so it must be somehow reset or not submitted as a continuing account payment so it might look like I am no paying. It used to update monthly.