topic Re: Unknown direct debit in Pay Monthly

Unknown direct debit

Rondle — Wed, 14 Feb 2024 11:30:09 GMT

Hello

I have a new direct debit appearing on my company Photronics Ltd and ive no idea why or what phone its associated with or if its a scam.

Transaction Date	11 Jan 2024
Payee
Reference	46.27
Description	O2 D9150503 FIRST DDR PAYMENT DDR

Transaction Date	12 Feb 2024
Payee
Reference
Description	O2 D9150503 DDR
Transaction Amount	46.27
Transaction Type	Debit

Re: Unknown direct debit

madasaf1sh — Wed, 14 Feb 2024 11:35:06 GMT

@Rondle

No one on here can tell you, as this isnt customer services.

You really need to speak to your bank as they can investigate further under the DD guarantee scheme. Also might be worth calling o2 business support on 0800 977 7337 and see if they can tell you anything..

Re: Unknown direct debit

MI5 — Wed, 14 Feb 2024 11:35:56 GMT

@Rondle

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/