topic Re: account access in Pay Monthly

account access

RoyT — Wed, 13 Sep 2023 18:34:40 GMT

i have 2 phones on my account , i cannot access the 2nd phone details , any ideas ?

Re: account access

jonsie — Wed, 13 Sep 2023 18:41:09 GMT

You need a separate email and My O2 for the other account

Merging accounts is unavailable now for the foreseeable future

Re: account access

Peregrine — Tue, 06 Feb 2024 17:15:20 GMT

Similar issue and this response makes sense, however history dictates that both phones that I own are set up on the same email and I can not access one because when I log in on My O2 it can only take me to one of my phones and I can not access the other. Any advice?

Re: account access

MI5 — Tue, 06 Feb 2024 17:34:07 GMT

@Peregrine

You need a different email address to register the other sim against.