topic Re: International Charges in Pay Monthly

International Charges

JMC1 — Thu, 01 Feb 2024 19:55:48 GMT

Hello everyone!

I have a question, should I be charged for call that I haven’t answered?

I’m currently in Australia, there is 11 hours time difference between here and the UK. Whilst I was asleep overnight I received 2 phone calls - obviously these were not answered and voicemails were left. I have been charged £2 for each of these calls. Surely that isn’t right?

Re: International Charges

Enlli — Thu, 01 Feb 2024 20:38:22 GMT

If the call goes to Voicemail there can be a charge as the call goes out to your phone and then diverted back.

However this is going to depend on what roaming package you have in place

Re: International Charges

pgn — Thu, 01 Feb 2024 21:54:01 GMT

Generally recommended to disable your Voicemail before you travel to anywhere outside the Eu Zone, @JMC1 - info here on how to do this, but note not all voicemail controls work when outside the UK: