topic Re: Paying off device plan in Pay Monthly

Paying off device plan

gmarkj — Mon, 29 Jan 2024 16:42:29 GMT

So I am looking to pay off my device plan so I can switch to a cheaper monthly deal.

I can (according to the website) make this payment online as I am on 360.

However, the amount I can pay doesn't match the total outstanding and drops depending on which option I choose.

Let's say the balance is £150. I can choose either to reduce the monthly payment, and select an amount. The maximum of which is £145.

Or I can choose to reduce the plan term, and the max here is £115.

Why can't I choose the full amount outstanding regardless of the option? Any ideas?

Re: Paying off device plan

jonsie — Mon, 29 Jan 2024 16:52:29 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Paying off device plan

Enlli — Mon, 29 Jan 2024 17:18:54 GMT

Another 360 'feature'?

Re: Paying off device plan

gmarkj — Tue, 30 Jan 2024 09:53:43 GMT

Thanks @jonsie !

Yeah, most likely @Enlli . Just assumed that you could choose the whole amount (give or take a payment) but found it odd that neither came very close.

Is this a deliberate thing @Dave-O2 or some quirk of a system?

Re: Paying off device plan

Dave-O2 — Tue, 30 Jan 2024 11:07:33 GMT

Thanks for the tag @gmarkj

Just to confirm if you go through the upgrade journey, do you not have the option to pay the current Device Plan at checkout?

Re: Paying off device plan

Enlli — Tue, 30 Jan 2024 11:40:11 GMT

However, a customer may not wish to upgrade but simply pay off the device plan

Re: Paying off device plan

gmarkj — Tue, 30 Jan 2024 13:21:11 GMT

That's the thing @Dave-O2 , I'm not looking to upgrade - I just want to pay off the device plan.

I could follow the upgrade process, and that seems to work, but I was going to wait until the price rise is confirmed to see if I can nab a deal.

Re: Paying off device plan

Dave-O2 — Tue, 30 Jan 2024 13:38:13 GMT

Thanks @gmarkj, @Enlli

Leave this with me and i'll see what i can find out 👍

Re: Paying off device plan

chuckgaish — Thu, 13 Nov 2025 10:10:18 GMT

Here we are again another company that only allows you to do things by ringing them they are obviously unaware of the thousands like me who are unable to use the phone as like me I am unable to hear/understand the person at the other end SO how do I pay off my device plan?

Re: Paying off device plan

jonsie — Thu, 13 Nov 2025 12:47:33 GMT

Ask a friend or family member to be on the call with you to assist

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2