topic Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free? in Pay Monthly

O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

HohohoTwo — Wed, 24 Jan 2024 13:19:37 GMT

The O2 Travel Inclusive Zone is described as "a daily allowance of unlimited texts, minutes, and data roaming in 27 of our international O2 Travel destinations".

What can the daily allowance of unlimited texts and minutes be used to make calls/send texts to?

Just within the country I'm in?

The country I'm in and back to the UK?

Any country in the O2 Travel Inclusive Zone and back to the UK?

Any country in the world?

Also, just double-checking: the data allowance is unlimited, i.e. this is better than EU roaming (where the allowance is my plan's allowance, or 25 GB, whichever is lower) and doesn't eat into my plan's allowance?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Enlli — Wed, 24 Jan 2024 13:31:44 GMT

Just to phones within the country you are visiting and calls and text to and from the UK

Data speeds are often throttled to 2 mbps

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

HohohoTwo — Sat, 27 Jan 2024 10:34:54 GMT

Thanks. What is your source for this (local+UK only)?

And can you confirm the data is unlimited, albeit throttled, and does not come out of my allowance?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

pgn — Sat, 27 Jan 2024 10:38:50 GMT

Take a read here, @HohohoTwo h and use the search bar at the top of this page, sorted by Date.

Good luck!

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

MI5 — Sat, 27 Jan 2024 10:41:10 GMT

@HohohoTwo

O2 no longer specify exactly what calls are include, instead just state data use.

You’ll get a daily allowance of Unlimited minutes, texts and data when you roam in our O2 Travel Inclusive Zone. There’s no cap on data, but we’ll manage traffic and may need to slow down speeds depending on usage, and all allowances are subject to our Fair Usage policy. Calls and texts to premium rate numbers and other special numbers are not included.

From here O2 | O2 Travel in our Inclusive Zone

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Enlli — Sat, 27 Jan 2024 11:04:35 GMT

With calls it is the same arrangement as roaming in the EU and the same as it has been for some time, that is Within the country in which you are roaming and to and from the UK

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

MI5 — Sat, 27 Jan 2024 11:29:39 GMT

@Enlli wrote:
With calls it is the same arrangement as roaming in the EU and the same as it has been for some time, that is Within the country in which you are roaming and to and from the UK

Yes, that's how it used to be although we have reports on here of people being charged for calls within the roaming country outside of EU.

The rules still apply for EU roaming and is specified as such in the terms. Not so for use outside of EU.

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

HohohoTwo — Sat, 27 Jan 2024 11:54:24 GMT

Thanks, all. I took the plunge and stayed on hold for about 30 minutes on 202 to speak to someone and get the following:

1) The rules for the O2 Travel Inclusive Zone are not spelt out anywhere, but they are the same as for the O2 Travel Bolt-On, https://www.o2.co.uk/international/o2-travel , which include:

You can make unlimited calls back to the UK and within your destination. Calls to other countries aren’t included and will be charged at standard roaming rates.

(I assume this also covers texts. There's also a "data speeds are capped at 2Mbps" which I'm not sure applies (I don't seem to remember it being that slow).)

So @Enlli was right.

2) The unlimited data does not eat into your plan allowance (I think I can confirm this from my recent trip: my phone says I've consumed about 1 GB more than "my O2" says I have).

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

MI5 — Sat, 27 Jan 2024 12:15:52 GMT

Good to have it confirmed officially but still strange they removed it from the T&C's.

But this is O2 after all so shouldn't be surprised.

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

HohohoTwo — Sat, 27 Jan 2024 13:01:37 GMT

@Enlli wrote:
With calls it is the same arrangement as roaming in the EU and the same as it has been for some time, that is Within the country in which you are roaming and to and from the UK

Incidentally, I do not think this particular bit is accurate as regards EU roaming.

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe says:

What’s included at no extra charge?
Making calls and sending texts within our Europe Zone (excluding the UK), to any other country in our Europe Zone (including the UK).

i.e. in the Europe Zone it's calls/texts to any country in that zone, not necessarily the one you're in.

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Enlli — Sat, 27 Jan 2024 13:29:25 GMT

That's come up before and it is very badly worded. (O2 are good at that)

It can be interpreted two ways. Try phoning France from Germany....you will be charged

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

HohohoTwo — Sat, 27 Jan 2024 16:07:05 GMT

Hm, I'm struggling to see how the wording can be interpreted in any way other than allowing Germany-to-France for free. I expect to be in the EU in a few months' time, so I'll try to remember to give it a go then (I have a £0 spend cap, so it should be immediately obvious).

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

MI5 — Sat, 27 Jan 2024 16:25:48 GMT

Calls between EU countries are included when roaming in EU @HohohoTwo

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

pgn — Sat, 27 Jan 2024 16:30:44 GMT

@HohohoTwo - https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

What’s included at no extra charge?

Making calls and sending texts within our Europe Zone (excluding the UK), to any other country in our Europe Zone (including the UK).
Receiving calls and texts in our Europe Zone.
Using your monthly data allowance whilst in our Europe Zone. Subject to our Roaming Limit.

Calls from one EU country to another when roaming in the EU are taken from your allowance, no extra charge.

Good luck!

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Enlli — Sat, 27 Jan 2024 16:57:12 GMT

Got that wrong.

Sadly my Europe days ended with Brexit, for a number of reasons

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

pgn — Sat, 27 Jan 2024 17:47:40 GMT

@Enlli wrote:

Sadly my Europe days ended with Brexit, for a number of reasons

All the more reason to make a break and get away somewhere different - Ireland is still a possibility, @Enlli

That said, O2 roaming is an even bigger mess there of late 😭

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

HohohoTwo — Sat, 27 Jan 2024 18:19:26 GMT

Yes, this is what I quoted above!

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

pgn — Sat, 27 Jan 2024 18:31:29 GMT

Was an error, as you will see from @Enlli's comment - hopefully all cleared up. Just watch out for edge cases like Cyprus and parts of Greece eg Corfu and Albania or some of the islands and Turkey, and you should be good @HohohoTwo(in Europe anyway).

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

HohohoTwo — Sat, 27 Jan 2024 23:57:42 GMT

I understand Andorra also catches people out. (Now that I think of it, I wonder what happens around Kaliningrad -- I suppose there are currently at least no roaming partners there so no risk of accident!)

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

pgn — Sun, 28 Jan 2024 09:43:07 GMT

The Isle of Man catches out those PAYG users who forget to turn data off on the ferry between Liverpool and Belfast too, as the ferry passes just south of IoM, much to their chagrin...

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O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted ***to*** for free?

topic Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free? in Pay Monthly

O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

Re: O2 Travel Inclusive Zone -- which countries can be called/texted to for free?