topic Re: Lost phone abroad - trying to get new sim card asap in Pay Monthly

Lost phone abroad - trying to get new sim card asap

Jaquito — Thu, 18 Jan 2024 08:20:11 GMT

Hi, I lost my phone while abroad. I've managed to lock it, my concern is now trying to get a new sim ASAP. I've been locked out of my email and WhatsApp accounts as they need the old number working for 2 step verification. I'm in a massive rush as am working here.

Is there any way I can get a friend back home to take my ID into an o2 store, get the sim card working on their phone and then send the verification codes to me as they arrive on sms? Thanks

Re: Lost phone abroad - trying to get new sim card asap

Enlli — Thu, 18 Jan 2024 09:00:34 GMT

So you are asking for your friend to stand proxy for verification codes etc.

As most stores want photo ID I don't think your idea will work

You need to report the phone lost or stolen and then O2 will send a replacement SIM to your home address

Re: Lost phone abroad - trying to get new sim card asap

Jaquito — Thu, 18 Jan 2024 21:35:49 GMT

I'll give it a go anyway but thanks for the reply!

Re: Lost phone abroad - trying to get new sim card asap

Bambino — Thu, 18 Jan 2024 22:28:07 GMT

@Jaquito Anyone in an O2 store who knows only the rudimentary rules of security will not allow anyone with someone else's ID to pick up a sim with your details on it. Lost sim replacements can only be sent to the address it's registered to.