topic Re: Pay by credit card in Pay Monthly

Pay by credit card

SteveDSL — Thu, 18 Jan 2024 19:11:48 GMT

I have received an email bill for my mobile WiFi. I want to pay it by credit card. The mobile WiFi has never showed up on my O2 account. I am away in the USA at present so can’t phone the 0800 number, anyway past experience indicates a long wait for anyone to answer the phone. How can I the bill by credit card please?

Re: Pay by credit card

MI5 — Thu, 18 Jan 2024 19:18:58 GMT

@SteveDSL

Call from your O2 phone for free. You need to be sure this isn't a scam.

+44 7860 980 202

Re: Pay by credit card

SteveDSL — Thu, 18 Jan 2024 19:34:02 GMT

I’m in the USA, that number does not work from here. Anyway I’ve tried phoning O2 before and they don’t answer. I’ll be back home tomorrow, but in the meanwhile can I use some other method to contact O2 to make payment?

Re: Pay by credit card

TallTrees — Thu, 18 Jan 2024 19:48:44 GMT

Hi @SteveDSL

You can contact o2 customer services on social media here

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Pay by credit card

SteveDSL — Thu, 18 Jan 2024 21:06:33 GMT

Thanks, but the Facebook link starts well but when I click more it just goes to my Messenger inbox. The X link does not mention customer service, it just has a lot of sales pitches. I’m not on Instagram.

so how do I get to where I can post my request on Facebook please?

Steve

Re: Pay by credit card

pgn — Thu, 18 Jan 2024 21:21:54 GMT

Try the FB link shown in the link just below, @SteveDSL - good luck.

Re: Pay by credit card

Bambino — Thu, 18 Jan 2024 21:25:44 GMT

@SteveDSL You can call the O2 0800 number if you download Skype:

Re: Pay by credit card

MI5 — Fri, 19 Jan 2024 08:14:57 GMT

@SteveDSL

You can't pay via any of the social media links, even if you did make contact with them.

You can only pay via payment management.

Specific payment management number +44 800 902 0217 / +44 800 032 5302

Re: Pay by credit card

Oxonian — Fri, 19 Jan 2024 20:15:15 GMT

@SteveDSL

This might help :-