topic Re: Direct debit in Pay Monthly

Direct debit

JM2024 — Wed, 10 Jan 2024 15:13:53 GMT

Was notified by O2 in December that direct debits would change but we didn’t have to do anything. Now we have emails saying that O2 were unable to collect direct debit as normal! Have had this contract for over 18 months without any problem before.

Re: Direct debit

Bambino — Wed, 10 Jan 2024 15:21:35 GMT

@JM2024 There have been other posts from people having Direct Debit issues.

Best thing for you to do is to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Direct debit

Baldrico — Wed, 10 Jan 2024 21:18:32 GMT

I had the same thing. Shambles that is 02 now. You can pay it automated from phone number provided which is far better than speaking to customer service in my opinion

Re: Direct debit

Oxonian — Fri, 12 Jan 2024 19:26:24 GMT

@JM2024

There might be useful information in here :-

Re: Direct debit

Disgruntled4 — Thu, 18 Jan 2024 13:57:39 GMT

I'm having this problem too. It's complete chaos. I can't get through to anyone on the phone, and at least one of the numbers we have an O2 contract on isn't showing up on the O2 "My O2" website, so I've no way of paying that one.

Re: Direct debit

Enlli — Thu, 18 Jan 2024 14:05:44 GMT

At the moment My O2 will only handle one account.

It will need a separate account for the second phone

Probably best getting in touch with Payment Management

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or use social media

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Direct debit

Baldrico — Thu, 18 Jan 2024 16:12:51 GMT

Phone the payment management number message 2 above from your mobile it will give you bill amount and you can pay by card automated. 02 customer services a joke. Took the hit ended my contract early