topic Re: Refund in Pay Monthly

Refund

Avocet — Sat, 13 Jan 2024 17:34:29 GMT

I have been given a "Goodwill" credit of £50. They said that I could use it to pay for my monthly tariff or claim a cash refund. I would like to get the cash but there seems to be no way for me to claim it. Can you help?

Re: Refund

MI5 — Sat, 13 Jan 2024 17:36:34 GMT

@Avocet

You need to ask O2 to return it to your bank.

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Refund

Avocet — Sat, 13 Jan 2024 17:46:43 GMT

Thanks that's very helpful. I'm on to them now.

Re: Refund

Avocet — Sat, 13 Jan 2024 18:00:13 GMT

Thanks again. The refund has been authorised and will be paid into my bank account within 5 days.