topic Re: Not recognised on MyO2 app. in Pay Monthly

Not recognised on MyO2 app.

M4ri3 — Wed, 10 Jan 2024 01:51:30 GMT

Recently can't sign into the my O2 app, msg states I have not been recognised...Anyone had this problem? plus direct debit was cancelled, seems at O2 end 🤔

Re: Not recognised on MyO2 app.

pgn — Wed, 10 Jan 2024 06:28:12 GMT

There are lots of complaints about the MyO2 app lately: can you use https://accounts.o2.co.uk/signin

in your browser to login?

If yes, delete the app, reboot the phone and reinstall the app from your phone's app store.

Otherwise you will need to contact O2 on 202 from your O2 phone. For the direct debit issue, assuming your phone has been cut off, contact the O2 Payment Management team on 0800 902 0217 from any phone, free, just after 8am. You can also message O2 on Social Media, the link below should help. Good luck, @M4ri3.

Re: Not recognised on MyO2 app.

Baldrico — Wed, 10 Jan 2024 09:18:14 GMT

Yes my app hasn’t worked for ages and also My02 shows no products or services in account. I have tried to remedy this 3 times with customer services they are totally useless and say they will call back the following day which never happens. Good luck

Re: Not recognised on MyO2 app.

Oxonian — Fri, 12 Jan 2024 18:31:21 GMT

@Baldrico

Please see @pgn's guidance above.

Can you log into MyO2 using https://accounts.o2.co.uk/signin in your browser ?

Re: Not recognised on MyO2 app.

pgn — Fri, 12 Jan 2024 21:40:15 GMT

@Baldrico wrote:
also My02 shows no products or services in account.

Ah, seems you may be on 360 billing, so there is a drop-down arrow on your web MyO2, as so:

Tap it, your phone number is option two, and all menu items then activate. Maybe? 👍