topic Re: I suddenly can't call premium numbers in Pay Monthly

I suddenly can't call premium numbers

Alextotal09 — Sun, 07 Jan 2024 19:20:15 GMT

I have no spend cap, premium numbers have been enabled but cant call a number i previously could.

I've spend ages on chat speaking to agents without any luck, they enabled premium numbers, tried a reset and removed my spend cap. Any ideas what I can do?

Re: I suddenly can't call premium numbers

MI5 — Sun, 07 Jan 2024 19:38:13 GMT

@Alextotal09

Have you tried a reset of your network settings?

Re: I suddenly can't call premium numbers

Alextotal09 — Sun, 07 Jan 2024 19:41:39 GMT

I have but no luck. Still can't call premium numbers, im currently on chat with o2 but going round in circles

Re: I suddenly can't call premium numbers

MI5 — Sun, 07 Jan 2024 19:59:06 GMT

What about a block in your phones settings then @Alextotal09 ?

Re: I suddenly can't call premium numbers

Alextotal09 — Sun, 07 Jan 2024 20:07:41 GMT

Ive had a look, none present. It seems something to do with o2 and settings their side.

Re: I suddenly can't call premium numbers

MI5 — Sun, 07 Jan 2024 20:43:05 GMT

@Alextotal09

You haven't said what phone you have but this is for Android How to activate and use the call barring feature on my Samsung phone? | Samsung Gulf

Re: I suddenly can't call premium numbers

AL161 — Mon, 12 Aug 2024 10:05:32 GMT

I have the same issue. On O2 monthly, there are no restrictions or barring (the settings no longer exist on iPhone) but unable to ring EU business numbers. I spoke to O2 technical help regarding the matter + they created a case. I phoned several days later only to be told that although I had a case number the case had not been forwarded to the specific team. They created another case. No news so far.

Furthermore, this summer I experienced other problems with O2 as well.

First of all O2 e-sim on my phone stopped working whilst I was in France/Italy. Leaving me unable to use my banking apps; no mobile; etc. etc. Huge problems and stress!!! Hours on hotel landline phone with O2 no help whatsoever; they are unable to replace E-sim whilst you are abroad! I even spend three hours in Apple Store in Nice attempting to transfer e-sim to a new phone, still no luck. On my return O2 provided a new physical SIM. I converted the physical SIM to e-SIM using my iphone. No-one was able to ring me, but I was able to ring out. I spoke to O2 technical help and a lady without asking me disactivated my e-sim, leaving me without a phone yet again for three days! Appaling service!