topic Re: Account default in Pay Monthly

Account default

Aziz2 — Sat, 06 Jan 2024 20:06:43 GMT

Hello,

I have noticed on my credit report that i had a default account from O2 since January 2023.

I was very shocked and disappointed by this since I cancelled my account within the 14 day grace period, and even cancelled my Virgin media account as well in the same day

Virgin wasn’t able to provide the services therefore I cancelled both contracts immediately.

and what makes this even more frustrating is that the amount was 33£ that ruined my credit score over a 12 month period.

how can i get in touch with O2 about this? And fix this issue?

Re: Account default

MI5 — Sat, 06 Jan 2024 20:08:58 GMT

@Aziz2

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Account default

jonsie — Sat, 06 Jan 2024 20:31:42 GMT

Credit File Referals

You need to contact the Credit Referals team on this

The email address is creditfilereferrals@telefonica.com

Or you can write them at

Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE