topic Re: Spurious call charges whilst abroad in Pay Monthly

Spurious call charges whilst abroad

PS4 — Sun, 31 Dec 2023 03:09:01 GMT

I am abroad, not using my phone to make calls or answering them when I am called. I have numerous £2.00 charges added to my latest bill which when I look at the detail are listed as being calls to my own number with duration of only a few seconds. Has anyone else had this problem - I am at a loss as to what to do about it as there is no way I can contact O2 as I am 13 hours adrift timewise.

Re: Spurious call charges whilst abroad

Enlli — Sun, 31 Dec 2023 10:38:02 GMT

Most likely either calls to you being picked up by the voicemail service. Person rings, call goes to you but as soon as voicemal kicks in they put the phone down.

Biggest problem at the moment is these silent calls from spammers that don't trigger your phone to ring but still get recorded as a call. I get them at home. Phone doesn't ring but my messaging service says I have a missed call.

Also any use of the phone will trigger the charge, app handshakes will do it

Re: Spurious call charges whilst abroad

Cleoriff — Sun, 31 Dec 2023 10:52:36 GMT

@PS4

If you want to contact O2 then use social media. Your post will be picked up by them from 8am UK time.

you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW

Although you say you are 13 hrs adrift timewise, customer services are open from 8am -9pm. UK time

Free number to call is +44 7860 980 202

Re: Spurious call charges whilst abroad

MI5 — Sun, 31 Dec 2023 11:22:09 GMT

@PS4

You need to turn off your voicemail

If you can't do it now from your phone, ask customer services to do it for you.