topic Re: 30 days notice in Pay Monthly

30 days notice

Patrik-Jay — Wed, 27 Dec 2023 10:04:11 GMT

Hi all.

My device plan/fixed term is due to be paid off in March. My final bill will be on the 7th and my final direct debit payment will be on the 21st.

I don't want my airtime plan to rollover once the phone has been paid off, so could someone please advise me when I need to give O2 30 days notice from? Should I give notice 30 days before the final billing date, or on that date?

Thanks in advance.

Re: 30 days notice

MI5 — Wed, 27 Dec 2023 10:38:42 GMT

@Patrik-Jay

Notice is no longer required.

You can cancel immediately your contract ends.

Re: 30 days notice

Patrik-Jay — Wed, 27 Dec 2023 11:00:30 GMT

Oh really? That's brilliant, thanks! Can this be done online, or do I have to phone customer service?

Also, just to clarify - does the fix term end from the final bill or the final payment?

Re: 30 days notice

MI5 — Wed, 27 Dec 2023 12:05:36 GMT

@Patrik-Jay

Ends on the bill generation date.

Cannot cancel online, follow the guide or call O2.

Re: 30 days notice

Patrik-Jay — Wed, 27 Dec 2023 12:59:30 GMT

Gotcha.

Is there a reason why the "Leaving O2" page says you need to give 30 days notice?

Re: 30 days notice

madasaf1sh — Wed, 27 Dec 2023 13:32:50 GMT

@Patrik-Jay

Some contracts still require notice, that is why, but Refresh Plans dont as they end at the end of the device plan

Re: 30 days notice

MI5 — Wed, 27 Dec 2023 14:42:10 GMT

@Patrik-Jay wrote:
Gotcha.

Is there a reason why the "Leaving O2" page says you need to give 30 days notice?

@Patrik-Jay

So O2 can try to con you into paying an extra month when it is now an OFCOM ruling for all phone contracts