topic Re: my bill is too high in Pay Monthly

my bill is too high

kwilliams — Sun, 24 Dec 2023 17:26:26 GMT

my bill is 3 times what it should be, how do I get a refund?

Re: my bill is too high

pgn — Sun, 24 Dec 2023 17:31:21 GMT

Have you checked your bills in your MyO2, @kwilliams?

If you can't see the bills in the app, try a browser via https://accounts.o2.co.uk/signin

If you still have issues with understanding the charges, come back here for advice on how to rectify that extra cost, if you are willing to give enough info for someone here to understand.

You can always ask O2, via SocialMedia - link just below has the ways. Good luck!

Re: my bill is too high

TallTrees — Sun, 24 Dec 2023 17:33:11 GMT

Hello @kwilliams

Welcome to the o2 Community Forum

We are a customer based community so you will need to contact

o2 Customer Services:

Also if it suits you o2 customer services are on Social Media

as mentioned.

Good luck

Re: my bill is too high

kwilliams — Sun, 24 Dec 2023 17:43:20 GMT

I've tried to find out how to contact customer services but I just keep ending up here

Re: my bill is too high

pgn — Sun, 24 Dec 2023 17:51:00 GMT

@kwilliams wrote:
I've tried to find out how to contact customer services but I just keep ending up here

Do you use Facebook, Twitter (X), or Instagram, @kwilliams?

Twitter link to O2: https://tr.ee/6jHoGMmsCz

Facebook: https://tr.ee/6jHoGMmsCz

Instagram: https://tr.ee/O8rcBcF1dJ

Re: my bill is too high

TallTrees — Sun, 24 Dec 2023 17:47:58 GMT

Hi @kwilliams

Would you like to use social media?

You have to leave O2 customer services a message though

I don't suppose much will happen over the Christmas/Holiday

O2 are on Facebook X and Instagram.

There are links provided at pgn message to you.