topic Re: Hi does anyone know about o2 setting up new direct debits for phone contracts in Pay Monthly

Hi does anyone know about o2 setting up new direct debits for phone contracts

Ruthie8243 — Sat, 16 Dec 2023 20:14:25 GMT

Hi does anyone know about new direct debits o2 are setting up for existing phone contracts ??

Re: Hi does anyone know about o2 setting up new direct debits for phone contracts

MI5 — Sat, 16 Dec 2023 20:26:52 GMT

@Ruthie8243

Yes they are setting up new DD's when customers are transferred to the new billing system.

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/td-p/1598402/jump-to/first-unread-message

Re: Hi does anyone know about o2 setting up new direct debits for phone contracts

Ruthie8243 — Sat, 16 Dec 2023 20:48:32 GMT

I understand what you explained thank you. But what I don’t understand is o2 have set up 6 new directs for 4 existing contracts but surely if airtime and device plan is being payed through one direct debit then surely o2 should’ve set up 4 new direct debits not 6 ??
Regards Ruth

Re: Hi does anyone know about o2 setting up new direct debits for phone contracts

Oxonian — Sat, 16 Dec 2023 20:57:57 GMT

@Ruthie8243

Unless you can fathom out an answer yourself using MyO2, you will need to contact Customer Service either on 202 or via social media :-

Re: Hi does anyone know about o2 setting up new direct debits for phone contracts

MI5 — Sat, 16 Dec 2023 21:00:25 GMT

@Ruthie8243

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202