topic Accessing historical Virgin Mobile bills in Pay Monthly

Accessing historical Virgin Mobile bills

EddieDavies — Thu, 14 Dec 2023 11:39:31 GMT

I was forcibly migrated to O2 from Virgin Mobile back in July. On th2 O2 website I can now see all my O2 bills going back to the migration, but nothing prior to this and the Virgin Mobile website has now disappeared. How do I access my bills prior to July, which I need for tax purposes?

Re: Accessing historical Virgin Mobile bills

MI5 — Thu, 14 Dec 2023 11:57:35 GMT

@EddieDavies

You'll need to contact Virgin.

Customer service: 0345 454 1111

Re: Accessing historical Virgin Mobile bills

Oxonian — Thu, 14 Dec 2023 21:55:37 GMT

@EddieDavies

Does anything in help you ?

Re: Accessing historical Virgin Mobile bills

MI5 — Thu, 14 Dec 2023 22:34:04 GMT

@EddieDavies wrote:
On th2 O2 website I can now see all my O2 bills going back to the migration, but nothing prior to this and the Virgin Mobile website has now disappeared.

It would appear not.

Re: Accessing historical Virgin Mobile bills

Forcedin — Tue, 30 Jan 2024 11:58:10 GMT

The required number for mobile/SIM only (non media accounts) is 0345 6000 798.

A very helpful call handler in the US was able to email pdfs as far back as would have been on the portal.

My only problem going forward is that the O2 bills have no call detail. I used a sophisticated system to read the Virgin pdfs and calculate business use percentage.. unless someone can enlighten me otherwise?

Re: Accessing historical Virgin Mobile bills

Enlli — Tue, 30 Jan 2024 12:33:11 GMT

When I download O2 bills to pdf, all the call details are listed on the last pages

Re: Accessing historical Virgin Mobile bills

Forcedin — Tue, 30 Jan 2024 14:33:38 GMT

Ah! Thanks Enlli, excellent. I hadn't checked beyond page one on later bills as the first bill had no entries.

Now I just have to figure out the data lift as the pdf is not formatted for easy copying as per the Virgin ones... that's just time and sleep.

Thanks for the reply.