topic Re: O2 Recycle scam in Pay Monthly

O2 Recycle scam

Ads11 — Mon, 13 Mar 2023 20:51:50 GMT

Has anyone else fallen prey to this? I got quotes £295 for my near perfect Apple iPhone 11, had an email offering £59 as there is “LCD damage” absolute garbage, the phone was almost immaculate, I only upgraded because I wanted a plus, I’ve told them to send it back but looking at some answers I’ll either get a diff phone or my phone that they have damaged, stupidly I trusted o2 and didn’t take pics before I sent it but there is a mark where I’ll know if it’s my phone or not, I’m furious, shame on o2 for using this company

Re: O2 Recycle scam

Cleoriff — Mon, 13 Mar 2023 21:03:09 GMT

Hi @Ads11

Common practice for O2 Recycle I'm afraid

You could make a complaint.

https://www.o2.co.uk/how-to-complain

Using resolver is the best bet.

Re: O2 Recycle scam

CAK — Mon, 11 Dec 2023 09:43:21 GMT

I upgraded my phone 10 days ago and sent my old iPhone 13 Pro into O2 recycle.I had documented that my phone was in excellent condition with no faults or cosmetic damage. O2 recycle gave me a trade in price of £310. Once O2 recycle received my phone they texted me to say there was a camera fault and reduced their offer to £62. I was perplexed as I had used my camera on day that I prepared my phone for recycling and there was no issue with it.
I called O2 and they seemed uninterested and advised I had the option to reject the offer and have my phone returned, which I did.
I received my phone back yesterday and took it to an Apple Store to ask advice. They ran a thorough diagnostics test on it and said there was no faults identified and offered me a voucher for £308 as it was as I described in perfect condition.
I feel I have received a dishonest and unprofessional service from a reputable company such as O2.
I would not recommend O2 recycle to anyone and suggest checking with Apple first before trusting any individual’s assessment of your phone.
There are several reviews on the internet with people experiencing the same with O2 recycle and I feel this should be addressed.

Re: O2 Recycle scam

CAK — Mon, 11 Dec 2023 09:44:10 GMT

Re: O2 Recycle scam

Oxonian — Mon, 11 Dec 2023 18:54:58 GMT

@Ads11

If your handset is returned to you, I have always found Mazuma Mobile to be very fair in their assessment of my 'phones :-

Trade in my old phone for cash | Mazuma Mobile

https://www.mazumamobile.com/

Of course, there are numerous other good handset recycling companies if you search online.

Re: O2 Recycle scam

Oxonian — Mon, 11 Dec 2023 19:04:34 GMT

@CAK

I wouldn't let reviews on the internet colour your view of O2 recycle. Stick to the facts, which in your case are compelling because you have got an opinion from Apple !

Have you considered making a formal complaint to O2 ? In your case, it will not get you anywhere, but it will at least alert O2 to the problem :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Re: O2 Recycle scam

jonsie — Mon, 11 Dec 2023 19:12:22 GMT

No need to check internet reviews

Just do a search on the community for these recycle cowboys

Many, many complaints, they really do try to rip people off

Re: O2 Recycle scam

CAK — Mon, 11 Dec 2023 21:57:49 GMT

Thank you for your reply and I have made a formal complaint to O2

Re: O2 Recycle scam

Oxonian — Tue, 12 Dec 2023 21:07:34 GMT

@CAK

Please keep this thread updated with developments.

Re: O2 Recycle scam

CAK — Fri, 16 Feb 2024 10:01:18 GMT

I made three formal complaints to O2 and they didn’t even reply. I have now complained to the financial Ombudsman and will also complain to Trading Standards as this is misleading practice.

Re: O2 Recycle scam

madasaf1sh — Fri, 16 Feb 2024 10:21:13 GMT

The FCA wont care, as this doesn't fall under their remit, and also it is an offer based on criteria...

And Trading Standards will do SFA about it, apart from log it somewhere.....

You would be better complaining to Ingram Micro and getting the report from them, that the Apple Software produced.

And just to be fair, CEX, Music Magpie, Mazuma etc may have all come back with the same, and all do the same thing, and they can offer what they want and just because you say it is excellent doesn't mean it is, and you would be surprised at how many people tick the excellent box..

The only recycling company I have found to be fair is Spring..

Re: O2 Recycle scam

Oxonian — Sat, 17 Feb 2024 17:17:37 GMT

@madasaf1sh wrote:
And Trading Standards will do SFA about it, apart from log it somewhere.....

My experience @madasaf1sh is that Trading Standards will act if they get numerous complaints about the same issue. However, even then, you are reliant on the TS office on who's patch the business's Head Office is situated having sufficient resources to tackle the problem.