topic Re: New phone contract in Pay Monthly

New phone contract

Andrew18 — Sun, 10 Dec 2023 19:04:44 GMT

I spoke to someone on Thursday 7th December about a new phone contract, ref no. 1HJWTWN2T75. I had until midnight on 9th December to agree. I spoke to someone yesterday afternoon accepting the new contract of £6.99 per month. I had a message today saying my next payment would be £17.26. Why hasn't the new contract been honoured?

Re: New phone contract

Andrew18 — Sun, 10 Dec 2023 19:08:10 GMT

Waiting for you to answer my question.

Re: New phone contract

Oxonian — Sun, 10 Dec 2023 19:19:44 GMT

@Andrew18

This is a customer to customer forum - it is not live chat.

I believe that the sales team will help you. Contact details are in including social media or you can call them from 8am to 8pm daily on either 0808 002 0202 or 0800 081 0255.

Re: New phone contract

MI5 — Sun, 10 Dec 2023 19:30:24 GMT

@Andrew18

The first bill includes a pro rata payment for your old and new contracts.

The following months will be at the agreed price assuming you have no extra charges.