topic Re: Upgrade issues. in Pay Monthly

Upgrade issues.

7zark7 — Sun, 10 Dec 2023 10:28:05 GMT

I have a few lines for O2 which i use for family members and have been a customer for over 10 years. I upgraded my main number to take advantage of the Pixel 8 pro deal. I tried it out decided I do not like it however one of my family members is happy to use it. I asked O2 to re-enable apple services on my line and they have flat out refused to do it, stating that since i upgrade I must stay with an android profile. I am interested to know whether this is a policy.

Re: Upgrade issues.

jonsie — Sun, 10 Dec 2023 10:51:01 GMT

It doesn't matter what phone you use so not a policy I'm aware of

Call again and hopefully speak to someone who can help

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: Upgrade issues.

MI5 — Sun, 10 Dec 2023 10:52:16 GMT

More priceless gems from CS.

You couldn't make it up these days.

Re: Upgrade issues.

TallTrees — Sun, 10 Dec 2023 11:29:58 GMT

Such a shame to mislead a customer probably lack of training @7zark7

Good advices and hope that you get your changes sorted soon.

Re: Upgrade issues.

Oxonian — Sun, 10 Dec 2023 12:46:12 GMT

@MI5 wrote:
More priceless gems from CS.
You couldn't make it up these days.

@MI5

Is that not what CS are doing - making it up as they go along ? 😧

Re: Upgrade issues.

MI5 — Sun, 10 Dec 2023 12:58:53 GMT

So it seems

Re: Upgrade issues.

7zark7 — Sun, 10 Dec 2023 16:26:23 GMT

Thanks for this, they fixed it this time. This was the third time of asking !

Re: Upgrade issues.

Oxonian — Sun, 10 Dec 2023 16:56:26 GMT

@7zark7

In fairness, to get O2 to sort something at just the third time of asking is pretty good going ! 😀

Re: Upgrade issues.

jonsie — Sun, 10 Dec 2023 17:45:09 GMT

Glad you got it sorted @7zark7

I despair at some of the customer service advisers these days!