topic Re: Old sim in Pay Monthly

Old sim

Harrietmartin — Wed, 06 Dec 2023 20:16:07 GMT

I’m still receiving a bill for an old number ending in 339 even tho I was told it was cancelled in October and my finally bill would be November but I’m still being billed for it

Re: Old sim

Bambino — Wed, 06 Dec 2023 21:11:46 GMT

@Harrietmartin How did you cancel? Did you use this guide?: Cancelling your contract - An updated guide - O2 Community

Re: Old sim

MI5 — Wed, 06 Dec 2023 22:01:59 GMT

@Harrietmartin

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm