topic Re: My bill in Pay Monthly

My bill

Joshspinks8 — Mon, 27 Nov 2023 15:39:11 GMT

I’m the account holder but my son has the phone and pays the bill. This month he decided to pay his bill a few days early but naively he didn’t know direct debit would still come out so he’s effectively paid for it twice, can he get one of the payments refunded ?

Re: My bill

MI5 — Mon, 27 Nov 2023 15:43:04 GMT

@Joshspinks8

By the time O2 refund you the next bill will be due.

The extra will be used to apy next month.

If you wish to still get a refund you need to speak to O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: My bill

jonsie — Mon, 27 Nov 2023 15:43:29 GMT

You would have to request this from customer service

However, it usually takes around 10 working days to action