https://community.o2.co.uk/t5/Pay-Monthly/I-have-not-received-my-sim-card/m-p/1670957#M267194 <P>I bought a new samsung phone. I have not yet received my new sim card although requested a few days ago. Now my old phone is no longer working and my new phone has no network coverage</P> Sat, 25 Nov 2023 12:42:30 GMT Shahpur 2023-11-25T12:42:30Z https://community.o2.co.uk/t5/Pay-Monthly/I-have-not-received-my-sim-card/m-p/1670957#M267194 <P>I bought a new samsung phone. I have not yet received my new sim card although requested a few days ago. Now my old phone is no longer working and my new phone has no network coverage</P> Sat, 25 Nov 2023 12:42:30 GMT https://community.o2.co.uk/t5/Pay-Monthly/I-have-not-received-my-sim-card/m-p/1670957#M267194 Shahpur 2023-11-25T12:42:30Z https://community.o2.co.uk/t5/Pay-Monthly/I-have-not-received-my-sim-card/m-p/1670958#M267195 <P>Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you</P><P>See links below</P><P>Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255</P><P>&nbsp;</P> Sat, 25 Nov 2023 12:45:58 GMT https://community.o2.co.uk/t5/Pay-Monthly/I-have-not-received-my-sim-card/m-p/1670958#M267195 jonsie 2023-11-25T12:45:58Z https://community.o2.co.uk/t5/Pay-Monthly/I-have-not-received-my-sim-card/m-p/1670959#M267196 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5391300">@Shahpur</a>&nbsp;</P><P>O2 disconnect your old sim when a new one is ordered.</P><P>Your new sim will be ready to use when it arrives.</P><P>If you need it quicker, go in store with photo ID to get a new one immediately.</P> Sat, 25 Nov 2023 12:47:12 GMT https://community.o2.co.uk/t5/Pay-Monthly/I-have-not-received-my-sim-card/m-p/1670959#M267196 MI5 2023-11-25T12:47:12Z