topic Re: earbuds for £1 in Pay Monthly

earbuds for £1

Blamire69 — Wed, 22 Nov 2023 16:35:32 GMT

Can i have my earbuds for £1?

It's been well over 30 days and I have not received a text with the offer of the earbuds for a pound!

Who and how can I contact someone about this?

Re: earbuds for £1

MI5 — Wed, 22 Nov 2023 16:38:19 GMT

@Blamire69

See help in guide here

Re: earbuds for £1

Blamire69 — Wed, 22 Nov 2023 17:42:18 GMT

I've messaged them via social media, still no response 😕

Re: earbuds for £1

jonsie — Wed, 22 Nov 2023 17:44:55 GMT

That's the problem

It isn't an instant response

Re: earbuds for £1

MI5 — Wed, 22 Nov 2023 18:06:32 GMT

@Blamire69

If the Gift is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.

Re: earbuds for £1

Oxonian — Mon, 27 Nov 2023 19:12:18 GMT

@Blamire69

Any luck on this yet ?

Re: earbuds for £1

Blamire69 — Tue, 28 Nov 2023 10:18:24 GMT

Reply I received:

We're sorry to hear this. We're currently aware of a delay in the codes being sent, due to a current backlog this is taking around 45 days at the moment. However, you'll received your code soon.

Re: earbuds for £1

jonsie — Tue, 28 Nov 2023 10:27:28 GMT

Probably a shortage of earbuds too

Re: earbuds for £1

Oxonian — Tue, 28 Nov 2023 19:39:05 GMT

@Blamire69

I would keep an eye on when the 45 day point is and get ready to chase O2 up.

Please keep us updated on developments.