topic Re: Read here to learn how to apply a Blue Light discount! in Pay Monthly

Read here to learn how to apply a Blue Light discount!

JMI — Sat, 12 Aug 2023 09:43:27 GMT

Hi,

(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries).

As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We then spend forever trying to find out where we apply it! In short, we DONT apply it anywhere.

Folks - the vault code is irrelevant! I wish they would stop providing it as it just causes confusion (yes I will be emailing them and telling them the code isnt relevant and can they provide something else for us)

The way we get this discount is to go through the normal process in O2 Open and when it gets to the part where we are asked to upload a pay slip or provide a work email address - just upload a photo of the Blue Light Card! Then O2 staff will review it and apply the discount as appropriate.

You will need a 5 digit code on the O2 Open page, which I dont want to put on here as its use may be abused, but cant easily be obtained from O2 Customer Service for those entitled to use it.

Hope that helps 🙂

Jean

Re: Read here to learn how to apply a Blue Light discount!

Cleoriff — Sat, 12 Aug 2023 09:52:24 GMT

Interesting @JMI. One of our members @MI5 wrote the O2 Open guide. He may want to add your information If relevant.

Re: Read here to learn how to apply a Blue Light discount!

JMI — Sat, 12 Aug 2023 10:00:35 GMT

Hi @Cleoriff

@Cleoriff wrote:
Interesting @JMI. One of our members @MI5 wrote the O2 Open guide. He may want to add your information If relevant.
Guide: O2 Open & Friends and Family discounts - How to sign up

It's only relevant to Blue Light cardholders trying to get their discount.

The guide to get to the O2 Open discounts is great and it gets people to the right place, but BLC holders then get confused...well I got confused and I could see from the many questions and queries that I wasn't the only one. So now I have found out what to put in the email/payslip i.e. a photo of the card - it may help some people 🙂

Re: Read here to learn how to apply a Blue Light discount!

LeeOVO — Wed, 11 Oct 2023 16:27:07 GMT

Hi , i have been having a nightmare today when trying to upgrade my phone using the BLC discount.I have used the process of upgrading via the app and then adding the code at checkout. However, errors occurred and i was eventually told "i couldnt use the service or code limit has been reached" and to continue order i needed to visit store. So i did, and the staff member said she could run it through as normal but then i need to go to O2 open and apply discount there.

Just reading up on this before i upgrade and sign myself up for another 36 months contract. Will it work if its my partners Blue light card ? Not mine.... If so would it be her who signs up to the o2 open for the codes? and if so , what does she then do with the codes so they are applied to my contract? Sorry for so many questions and thank you in advance. Lee

Re: Read here to learn how to apply a Blue Light discount!

StabbKaz1 — Mon, 20 Nov 2023 18:41:04 GMT

Hi there. I have uploaded my payslip and my blue light card and it keeps rejecting. Legible payslip and Names match are shown as green but Companies match, National Insurance numbers match and Payslip from the last three months all have a red exclamation mark, even though the NI number is correct and the payslip is from this month. The employer is Greater Manchester Combined Authority as I work for the fire service. Did you have this trouble?

Re: Read here to learn how to apply a Blue Light discount!

SuperSue14 — Tue, 21 Nov 2023 22:22:21 GMT

I can’t get passed the first screen where it asks for employer details. It states they aren’t registered but I have the BLC through them, can anyone help please?

Re: Read here to learn how to apply a Blue Light discount!

MI5 — Tue, 21 Nov 2023 22:25:21 GMT

@SuperSue14

Code Check and confirmation process: You can text OPEN followed by the company name to 61202 and it will confirm your eligibility and the O2 Open code to use. Make sure you try different variations of your company name if unsuccessful with one version. ie, NHS, health service, health trust, etc.

Ask your HR dept if unsure.

Re: Read here to learn how to apply a Blue Light discount!

SmoggyNal — Thu, 15 Feb 2024 18:56:19 GMT

My Wife has been a O2 customer for 20 years or more but is canceling her contract, she was informed via customer services on an apparently recorded call that she would get 25% off air time price after failing to do this via open text service she contacted customer service via phone and was informed again on a recorded call that BLC discount could not be used. Even though previous contracts have had this applied. I'm now very much debating whether to leave myself as I'm in my 14 days cool off period the reason being I'm utterly disgusted by this so called customer service!

Re: Read here to learn how to apply a Blue Light discount!

MI5 — Thu, 15 Feb 2024 19:22:21 GMT

@SmoggyNal

You can check eligibility here O2 | O2 Open | Help & Support

Re: Read here to learn how to apply a Blue Light discount!

SmoggyNal — Thu, 15 Feb 2024 19:30:47 GMT

Hi, thanks for this however we have been through that service with no success even used NHS code and attached BLC in place of wage slip we then called customer service who couldn't help apparently so cancelled her contract. I'm really annoyed as its never been an issue before and finding customer service lately to be really bad hence why I'm now considering leaving.

Re: Read here to learn how to apply a Blue Light discount!

MI5 — Thu, 15 Feb 2024 19:52:23 GMT

@SmoggyNal wrote:
.............. I'm now considering leaving.

Wise choice with the way things are just lately.

Re: Read here to learn how to apply a Blue Light discount!

Vesper73 — Mon, 26 Feb 2024 13:47:28 GMT

Is the Blue light discount only when you first sign up or take out a new contract i.e. you can't add it at a few months later. And what if you brought through a reseller like mobile phones direct does that make any difference?

Thanks

Re: Read here to learn how to apply a Blue Light discount!

jonsie — Mon, 26 Feb 2024 13:50:22 GMT

You need to add in the first 30 days

contract needs to be from O2

Re: Read here to learn how to apply a Blue Light discount!

mtj98_ — Mon, 21 Oct 2024 12:17:41 GMT

Did using your wife’s BLC work?

Re: Read here to learn how to apply a Blue Light discount!

Armsfold — Thu, 21 Nov 2024 20:16:58 GMT

For those who have managed to apply for the discount and waiting for validation, keep going on o2 open account to check if the validation has been completed, and then add the discount. I missed out on my first contract because after I applied for the discount, on the page, it said I will receive and email once the validation is complete, then I can go back to the o2 open and add the discount. However, I never got any email, which really got me upset. This time, I just kept going on it to check.. I was able to apply it just today(21/11/24). And guess what? I never received any email as it said when I applied for the discount. o2 needs to sort this out.

Re: Read here to learn how to apply a Blue Light discount!

Enlli — Thu, 21 Nov 2024 21:39:08 GMT

O2 not sending out emails when the say they will happens for a lot of things as well as this.

Seems to be a way of life for them

Re: Read here to learn how to apply a Blue Light discount!

AWade — Tue, 14 Jan 2025 21:18:01 GMT

I saw this on Sunday and applied on O2 open on Sunday and on Monday received the discount

Re: Read here to learn how to apply a Blue Light discount!

jonsie — Tue, 14 Jan 2025 21:46:36 GMT

Excellent news and good to knnow it worked out well

Re: Read here to learn how to apply a Blue Light discount!

Cleoriff — Tue, 14 Jan 2025 22:55:42 GMT

@AWade wrote:
I saw this on Sunday and applied on O2 open on Sunday and on Monday received the discount

Great to hear @AWade 👍

Re: Read here to learn how to apply a Blue Light discount!

Em87 — Tue, 04 Mar 2025 17:12:16 GMT

I've just been on the phone to customer services, who were so unhelpful. I cant get a 5 digit code and was basically told oh well. I have blue light and another contract with o2 showing this but still no help