topic Re: Card payment issue in Pay Monthly

Card payment issue

Agnes92 — Fri, 17 Nov 2023 11:58:40 GMT

Hi, I’m trying to pay for my 15£ rolling plan but it’s keep failing, says we couldn’t take the payment please check your card details. I have tried 2 different cards I have money on them and I’m actively using them. I entered the details correctly.

Re: Card payment issue

madasaf1sh — Fri, 17 Nov 2023 12:02:03 GMT

@Agnes92

Either check with your bank, and just make sure there isn't a security intervention been done on the payments, also they need to be UK issued cards.

You can also try calling customer services on 4445 and see if they can see an issue as well.

Re: Card payment issue

MI5 — Fri, 17 Nov 2023 12:02:38 GMT

@Agnes92

Rolling plans are renewed automatically from your registered card

If You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)