topic Re: Sent phone back in Pay Monthly

Sent phone back

Thomas18782023 — Wed, 08 Nov 2023 11:15:54 GMT

Hi guys I sent an iPhone 15 pro back along with SIM card as it didn’t work I was within the 14 days they received it 6th November but it’s still showing on my account I’ve told them I no longer want it wen will it be gone from my account please

Re: Sent phone back

MI5 — Wed, 08 Nov 2023 11:54:24 GMT

@Thomas18782023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Sent phone back

Enlli — Wed, 08 Nov 2023 11:54:47 GMT

Not something we can answer here as we are all customers with no O2 agents

Contact Sales

Sales team, you can call them on 0800 081 0255

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: Sent phone back

Oxonian — Wed, 08 Nov 2023 19:11:54 GMT

@Thomas18782023

Received 6 November, today is 8 November.

Maybe give it a couple more days for your account to update ?

Re: Sent phone back

MI5 — Wed, 08 Nov 2023 19:13:02 GMT

Usually takes O2 at least 2 weeks to process a return.