topic Re: PUFFL - Pay UP Front For Life in Pay Monthly

PUFFL - Pay UP Front For Life

Derek_Diamond — Mon, 06 Nov 2023 08:36:23 GMT

Hi,

Looking for some advice with PUFFL, did anyone on here purchase this deal?

The tariff is now discontinued but what tariff did o2 move you onto and are currently on?

Re: PUFFL - Pay UP Front For Life

MI5 — Mon, 06 Nov 2023 09:12:57 GMT

@Derek_Diamond

I found this thread by using search on the forum.

https://community.o2.co.uk/t5/Discussions-Feedback/pay-up-front-for-life-cancelled-by-o2/m-p/45998

Re: PUFFL - Pay UP Front For Life

Derek_Diamond — Mon, 06 Nov 2023 19:47:47 GMT

Thank you very much @MI5 !

Re: PUFFL - Pay UP Front For Life

MI5 — Mon, 06 Nov 2023 19:53:38 GMT

You're welcome @Derek_Diamond

If you're having problems with your given allowances and customer services aren't helping, you could consider a complaint through Resolver.

https://www.o2.co.uk/how-to-complain

Re: PUFFL - Pay UP Front For Life

Derek_Diamond — Mon, 06 Nov 2023 20:08:34 GMT

Having no luck with o2 Complaints team, and all the ombudsman has offer is £50 Compensation and a written apology from o2 but still no tariff change. Currently 200 mins, no texts or data and also unable to use Wi-Fi calling 😢

Re: PUFFL - Pay UP Front For Life

MI5 — Mon, 06 Nov 2023 20:13:32 GMT

Out of interest @Derek_Diamond

What allowances did you have on your puffl sim?

Re: PUFFL - Pay UP Front For Life

Derek_Diamond — Mon, 06 Nov 2023 20:26:43 GMT

Not 💯 sure @MI5 but I think it was 50 anytime minutes

Re: PUFFL - Pay UP Front For Life

MI5 — Mon, 06 Nov 2023 20:37:10 GMT

So they have given you more allowances now @Derek_Diamond ?

Re: PUFFL - Pay UP Front For Life

MI5 — Mon, 06 Nov 2023 20:46:06 GMT

A rather long discussion here too @Derek_Diamond

£50 compensation for O2 Pay upfront for life package holders — MoneySavingExpert Forum

Re: PUFFL - Pay UP Front For Life

Derek_Diamond — Mon, 06 Nov 2023 20:49:59 GMT

Yes @MI5, my grievance is that other customers that purchases the exact same deal are received unlimited calls/texts and some data. I just feel everyone should be treated the same

Re: PUFFL - Pay UP Front For Life

Oxonian — Mon, 06 Nov 2023 20:58:45 GMT

@Derek_Diamond

Have you considered suggesting to the O2 complaints' team what you would accept as being a reasonable settlement ? If you are fair in what you propose, they might settle with you to make the problem - in their eyes, that is you - go away !

Maybe you could make a suggestion along these lines via Resolver ?

Re: PUFFL - Pay UP Front For Life

MI5 — Mon, 06 Nov 2023 20:59:45 GMT

Which is fair enough @Derek_Diamond although these tend to be considered on an individual basis, so it's possible that some customers, although on the same tariff, could have been making more chargeable calls and sending texts regularly, hence their level of compensation may be higher.

I don't know obviously and am only guessing at possible explanations.

Re: PUFFL - Pay UP Front For Life

Derek_Diamond — Mon, 06 Nov 2023 21:26:06 GMT

Could be the case, thank you for your help @MI5 !

Re: PUFFL - Pay UP Front For Life

MI5 — Mon, 06 Nov 2023 21:28:55 GMT

No worries mate.

Best of luck whatever way you decide to go 👍

Re: PUFFL - Pay UP Front For Life

Mr_Alan — Mon, 18 Nov 2024 12:07:25 GMT

Today I phoned 202 and had a conversation with Customer Services. The call lasted about 25 minutes between about 11:30am and 12:00pm. The reference I was given for the call was today's date (18112024). I explained that the email was saying "from April 2025, the cost of your airtime plan will increase by £1.80 a
month." The vital information given to me was that this was an automated email sent out and that I should ignore it as there would be no charge to my All Time PUFFL contract.

Re: PUFFL - Pay UP Front For Life

Oxonian — Mon, 18 Nov 2024 19:37:54 GMT

I am always somewhat concerned @Mr_Alan when CS tell someone what they want to hear. I suggest you keep a close eye on that ; please post again to let us know how things transpire. 👍

Re: PUFFL - Pay UP Front For Life

Mr_Alan — Sun, 27 Apr 2025 09:59:00 GMT

😀All good so far.

Re: PUFFL - Pay UP Front For Life

Oxonian — Sun, 27 Apr 2025 15:41:13 GMT

I am very pleased for you @Mr_Alan ! 👍