topic Re: Problem With Payments in Pay Monthly

Problem With Payments

Ivan_A_S — Fri, 03 Nov 2023 15:33:26 GMT

Hello.

So i have a problem in the past few days i made 3 payments trough the app and and all 3 O2 cant see them.

They have gone trough but nothing. I spoke with them on the phone and nothing... also i bought a data bolt on for 8 gigs and it also hasn't gone trough. No one could help me properly so thats why I'm here.

Re: Problem With Payments

Bambino — Fri, 03 Nov 2023 15:41:33 GMT

@Ivan_A_S This is a customer community. We have no access to anyone's account information.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Problem With Payments

Ivan_A_S — Fri, 03 Nov 2023 15:47:43 GMT

does it look like im looking to manage my account i need to get in touch with someone who knows how to help me email or otherwise

Re: Problem With Payments

Ivan_A_S — Fri, 03 Nov 2023 15:49:33 GMT

nevermind i'll find help else where

Re: Problem With Payments

madasaf1sh — Fri, 03 Nov 2023 15:53:24 GMT

@Ivan_A_S

This is a Customer to Customer Forum, this is not customer services or is there any o2 support on here.
No one from o2 will contact you from here
The advice that @Bambino gave you is correct

Re: Problem With Payments

Oxonian — Sat, 04 Nov 2023 15:27:49 GMT

@Ivan_A_S

Have the payments that you tried to make to O2 actually left your bank account ; or are they shown as "pending" ?

If they have actually left your bank account, I would contact your bank and ask them to provide you with the three unique payment identification numbers ; these will probably each be eighteen digits in length.

O2 will almost certainly need those unique payment identification numbers to trace your payments which will have been incorrectly allocated in their accounting records.

If they are still shown as "pending", the funds have not actually left your bank account.

Re: Problem With Payments

Ivan_A_S — Mon, 06 Nov 2023 00:03:25 GMT

Yes can you close the topic

Re: Problem With Payments

Oxonian — Mon, 06 Nov 2023 18:33:04 GMT

@Ivan_A_S

I assume that you are sorted then !