topic Re: lanzarote in Pay Monthly

lanzarote

phammond53 — Mon, 30 Oct 2023 15:07:54 GMT

Sorry for repeating the question but I can't remember what I did last year when I arrived in Lanzarote and got a welcome text but data did not work only wi-fi? I can't remember if changed data to idata or o2 data and which worked. I would like to be prepared this year please.

Re: lanzarote

Enlli — Mon, 30 Oct 2023 15:23:57 GMT

Change APN to mobile.o2.co.uk

Re: lanzarote

MI5 — Mon, 30 Oct 2023 17:57:12 GMT

@phammond53

Before you go, contact O2 and ask them to add the iData bolt on to your account.

After that's been done, reset your network settings and your phone will work fine abroad without changing anything.

Re: lanzarote

phammond53 — Mon, 30 Oct 2023 18:39:00 GMT

Thanks, I have Idata but someone said change to o2

Re: lanzarote

phammond53 — Mon, 30 Oct 2023 18:40:34 GMT

Thanks but I have another reply saying change to Idata

Re: lanzarote

MI5 — Mon, 30 Oct 2023 18:43:51 GMT

@phammond53

I'm saying that O2 need to add the iData bolt on to your account.

You will then not need to change your apn.

Re: lanzarote

phammond53 — Mon, 30 Oct 2023 18:57:36 GMT

Sorry my APN is set to Idata but another reply says Change APN to mobile.o2.co.uk . I am confused?

Re: lanzarote

MI5 — Mon, 30 Oct 2023 19:16:33 GMT

@phammond53

BOLT ON.

You need O2 to add the bolt on to your account. You currently do not have it.

Leave your apn alone.

Re: lanzarote

phammond53 — Mon, 30 Oct 2023 19:21:40 GMT

I tried calling 202 and they don't recognise that bolt on?

Re: lanzarote

MI5 — Mon, 30 Oct 2023 19:34:36 GMT

Try asking for data for iPhone @phammond53

Customer service is pathetic these days so you'll need to keep trying unfortunately.

Re: lanzarote

Oxonian — Mon, 30 Oct 2023 20:42:14 GMT

@phammond53

Word is that about 8.10am is a good time to call Customer Services. That maximises your chances of getting an advisor in a UK call centre, which tend to have staff with greater experience.

Re: lanzarote

MI5 — Mon, 30 Oct 2023 21:01:05 GMT

You can ask to be put through to a UK call centre at anytime you call within opening hours.

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday	8am - 6pm

Re: lanzarote

phammond53 — Tue, 31 Oct 2023 10:15:21 GMT

I have requested Idata bolt on as suggested, Thanks. Hope it works this year, unable to view any changes on my account?

Re: lanzarote

gmarkj — Tue, 31 Oct 2023 12:02:40 GMT

I don't think you would see any difference @phammond53 - it is something that works "behind the curtain" on o2's systems.

If you get to your destination and it doesn't work, then you can try changing the APN but until then don't worry.

Re: lanzarote

MI5 — Tue, 31 Oct 2023 12:59:44 GMT

With iData enabled there's absolutely no need to change apn.

@phammond53

You will also notice that visual voicemail will work with the correct iData bolt on.

Re: lanzarote

phammond53 — Wed, 01 Nov 2023 18:44:48 GMT

My I-messages now saying "sending failed" in UK using 4G. They work with wi-fi as they did in Lanzarote.

I called o2 to reverse I-data bolt on , but was told no changes were made to my account.

Re: I-messages sending failed

MI5 — Wed, 01 Nov 2023 18:59:36 GMT

For fear of constantly repeating myself, you need iData for an iPhone to work correctly.

Get it added and leave it alone.

Re: lanzarote

MI5 — Wed, 01 Nov 2023 19:00:29 GMT

Please don't start new posts.

Re: I-messages sending failed

phammond53 — Wed, 01 Nov 2023 19:04:06 GMT

I did add I-data yesterday now I have same problem that I had in Lanzarote?

Re: lanzarote

phammond53 — Wed, 01 Nov 2023 19:05:46 GMT

Problem is worse after adding I-data, not working in uk