topic Re: I’m can’t view my bill or log into my o2 in Pay Monthly

I’m can’t view my bill or log into my o2

Laurahorn88 — Thu, 26 Oct 2023 07:30:19 GMT

I can’t log in or see my bill

i should have had 2 x £50 credits and I can’t see if that has been applied

every time I try and log in the app it says I am a new customer and have to wait 48 hours but this isn’t true I’ve had this account a long time

Re: I’m can’t view my bill or log into my o2

MI5 — Thu, 26 Oct 2023 07:51:17 GMT

@Laurahorn88

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: I’m can’t view my bill or log into my o2

AmieeP — Fri, 27 Oct 2023 09:07:43 GMT

I'm having the same problem!

Re: I’m can’t view my bill or log into my o2

Oxonian — Fri, 27 Oct 2023 18:58:45 GMT

@AmieeP

I suggest that you follow the advice of @MI5 above.

Please let us know how you get on !