topic Re: Adding a SIM to my deal in Pay Monthly

Adding a SIM to my deal

Craig_Collard — Thu, 26 Oct 2023 12:06:15 GMT

I want to move my daughter to O2 and so need to add a cheap SIM-only to my deal. Can I do this or do I need to create a new O2 profile for her etc.

Re: Adding a SIM to my deal

MI5 — Thu, 26 Oct 2023 12:12:29 GMT

@Craig_Collard

You'll need a new profile for any additional accounts currently.

Use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be cat a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+

Re: Adding a SIM to my deal

Craig_Collard — Thu, 26 Oct 2023 12:35:59 GMT

I think setting up a new account/profile may be the way forward. Didn't realise it would be so tricky for O2 to add a new customer to an existing profile, been on the phone for 20 mins now talking to someone.

Re: Adding a SIM to my deal

MI5 — Thu, 26 Oct 2023 12:42:01 GMT

@Craig_Collard

They aren't allowing any contracts to be merged whilst they are dealing with the Virgin Media migrations.