topic Re: Have I been accepted? Help please in Pay Monthly

Have I been accepted? Help please

Tybadkiller — Mon, 23 Oct 2023 16:07:47 GMT

Hello I recently wanted to upgrade my phone, there was the option to pay off remainder of my contract and upgrade (£255) which I did. I opted for iPhone 15 pro max, paid the £255 which has gone out by bank and choose a new phone plan. The colour I choose was in stock for next day delivery ( Saturday ) so I went for that one. Got the email saying we’ve got your order along with legal documents, signed credit agreement etc, but it’s now Monday and on order tracker it says processing, if phoned o2 and they said it’s “ stuck “ on processing, any ideas has it been accepted etc??

Re: Have I been accepted? Help please

MI5 — Mon, 23 Oct 2023 16:20:49 GMT

@Tybadkiller

Only O2 can answer that for you.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Re: Have I been accepted? Help please

Tybadkiller — Mon, 23 Oct 2023 16:30:36 GMT

I did contact the o2 sales team, all the said is the order is stuck in processing

Re: Have I been accepted? Help please

MI5 — Mon, 23 Oct 2023 16:40:59 GMT

@Tybadkiller

We're all just customers here like yourself so wouldn't have a clue.

It's most likely a stock issue as O2 don't have a live stock system. Many are still waiting for their phones too which is dependent on what Apple ship out.

https://community.o2.co.uk/t5/Welcome-News/iPhone-15-amp-Watch-Series-9-Megathread-FAQ-s/td-p/1649946

Re: Have I been accepted? Help please

Oxonian — Mon, 23 Oct 2023 18:49:24 GMT

@Tybadkiller

if this is a stock issue, you might find this article to be of interest :-

Good news, Apple fans! iPhone 15 wait times have reduced significantly | TechRadar

https://www.techradar.com/phones/iphone/good-news-apple-fans-iphone-15-wait-times-have-reduced-significantly

Please remember that the article is not O2 specific and is three weeks out of date. But it does give you a general idea as to the state of play.

Re: Have I been accepted? Help please

Tybadkiller — Mon, 23 Oct 2023 18:55:37 GMT

Thank you, I’m thinking it probably is a stock issue ( although stated in stock when ordered ) would be nice of o2 to keep you updated rather than just say ‘ it’s stuck in processing’

Re: Have I been accepted? Help please

Oxonian — Wed, 25 Oct 2023 17:55:17 GMT

@Tybadkiller

You have already been advised by @MI5 that O2 do not maintain a live stock system. Hence, whilst it was said to be in stock when you ordered, that would have been an aspiration rather than a fact.

Hopefully it will reach you shortly and you will be very happy with it. 😂

Re: Have I been accepted? Help please

Mark60 — Wed, 29 Nov 2023 21:33:06 GMT

Yes, Congrats.

Re: Have I been accepted? Help please

Oxonian — Thu, 30 Nov 2023 18:11:10 GMT

@Tybadkiller

Are you sorted yet ?