topic Re: change the direct debit to a different bank in Pay Monthly

change the direct debit to a different bank

Divacee — Sun, 22 Oct 2023 13:40:38 GMT

Hi. How do I inform you to change my direct debit to a different bank?

Re: change the direct debit to a different bank

Bambino — Sun, 22 Oct 2023 14:06:03 GMT

@Divacee

Speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: change the direct debit to a different bank

jonsie — Sun, 22 Oct 2023 14:10:21 GMT

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below