topic Unlocking device in Pay Monthly

Unlocking device

lcheetham09 — Sun, 22 Oct 2023 08:31:11 GMT

I requested for my phone to be blocked and when i rang and requested for it to be unblocked o2 have repeatedly ended the call on me and haven't unblocked it

Re: Unlocking device

MI5 — Sun, 22 Oct 2023 10:50:23 GMT

@lcheetham09

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Unlocking device

Oxonian — Sun, 22 Oct 2023 17:55:07 GMT

@lcheetham09

If Customer Services have repeatedly ended your calls without resolving your issue, you could consider complaining :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

I suggest that you detail when you called, so that the complaints' handler can access the recordings as part of his review.