topic Complaints in Pay Monthly

Complaints

Fiona2402 — Fri, 20 Oct 2023 10:33:15 GMT

On 22nd August I spoke to O2 about leaving as I wished to swap to Virgin Media who were offering me bills for £5.99 per month for 5 Gigabytes of data. The O2 operator said that O2 could match this offer and I agreed to stay with 02. I am doing this because I am struggling to cover my expenses every month.

Please can you provide me with an email address so I can make a formal complaint about the treatment I have received from O2 to Ofcom.

Re: My Tarriff

Enlli — Fri, 20 Oct 2023 10:10:42 GMT

Ways to complain

https://www.o2.co.uk/how-to-complain

Re: My Tarriff

Fiona2402 — Fri, 20 Oct 2023 10:34:02 GMT

Thanks for this Enlli

Re: Complaints

MI5 — Fri, 20 Oct 2023 11:58:54 GMT

OFCOM won't entertain a complaint from you @Fiona2402

You need to follow the O2 complaints process and if no resolution from that, you can escalate to the Ombudsman.

Re: Complaints

Oxonian — Fri, 20 Oct 2023 18:44:08 GMT

@Fiona2402

You might wish to consider using "Resolver" as detailed on the link that @Enlli sent to you.

Re: Complaints

Fiona2402 — Sat, 21 Oct 2023 09:20:33 GMT

Thank for your helpful message on how to proceed with my issue.