topic Multisave discount query in Pay Monthly

Multisave discount query

purpletrain — Mon, 16 Oct 2023 09:51:13 GMT

Hi,

I have been an existing O2 customer for a number of years, but recently purchased a phone on my first Pay Monthly plan. I was advised by the O2 representative at the time that because my dad was already on a Pay Monthly plan, I would be eligible for the multisave discount by texting LOYALTY to 21500. However the discount has been applied to my dad's account and not mine. When I contacted O2 they said that the lead account is not eligible for the discount, even though I only purchased my Pay Monthly phone 18 days ago and my dad has been on a Pay Monthly plan for years.

Is this correct? Is there any way to apply the discount to my account?

Re: Multisave discount query

MI5 — Mon, 16 Oct 2023 11:08:46 GMT

@purpletrain

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Multisave discount query

jonsie — Mon, 16 Oct 2023 11:28:58 GMT

I understood the lead device was not eligible for the discount and the text sent from your father's phone, making his the lead device. Subsequent phones would qualify for the discount