topic Re: £70 for 30mins calls starts with 0300 in Pay Monthly

£70 for 30mins calls starts with 0300

Eddy2 — Thu, 12 Oct 2023 20:27:23 GMT

I used the app Rebtel to call my friend outside the UK and the number starts with 0300. I suddenly found that there was a £70 local call fees in my bill. Could anyone help me what is it? Why would O2 charge me that? I have not encountered any charges when I used WhatsApp to call my friends outside the UK.

Re: £70 for 30mins calls starts with 0300

MI5 — Thu, 12 Oct 2023 20:32:05 GMT

@Eddy2

Charges are for an international call as per your contract terms.

Stick to whatsapp to avoid charges.

Rebtel international pricing here Cheap International Calling | Rebtel.com

Re: £70 for 30mins calls starts with 0300

Eddy2 — Thu, 12 Oct 2023 20:41:27 GMT

Thank you for your quick response. Honestly, I just want to find a cheaper way to call my friend at the landline. I’m just a normal phone user. How could I know there is some special terms that would charge me for £2.5 per minute for local 0300 calls? What are these terms??

Re: £70 for 30mins calls starts with 0300

MI5 — Thu, 12 Oct 2023 20:44:47 GMT

You need to see the Rebtel terms on their website for call charges @Eddy2

Re: £70 for 30mins calls starts with 0300

MI5 — Thu, 12 Oct 2023 20:46:36 GMT

You can also get an international bolt on with O2 for cheaper calls The International Bolt On | O2

Re: £70 for 30mins calls starts with 0300

Eddy2 — Thu, 12 Oct 2023 20:46:42 GMT

You mean the Rebtel terms not O2 terms?

Re: £70 for 30mins calls starts with 0300

MI5 — Thu, 12 Oct 2023 20:47:27 GMT

Yes as the call was made through their service.

Re: £70 for 30mins calls starts with 0300

Eddy2 — Thu, 12 Oct 2023 22:16:30 GMT

I’m confused. The problem now is that O2 charged me for calling 0300 local numbers. Is that a legitimate fee for a monthly plan with unlimited local calls? On top of that, they suspended my SIM and now I can’t call or text.

Re: £70 for 30mins calls starts with 0300

Cleoriff — Fri, 13 Oct 2023 06:50:19 GMT

@Eddy2

Re suspended sim. Probably due to that call through Rebtel.

You can contact O2 via Skype and use the payment management number of

0800 902 0217.

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW

Re: £70 for 30mins calls starts with 0300

Enlli — Fri, 13 Oct 2023 06:56:20 GMT

Did you pay Rebtel separately. If not it won't be the 03 element that was charged but O2 passing Rebtel charges on

Re: £70 for 30mins calls starts with 0300

MI5 — Fri, 13 Oct 2023 06:56:28 GMT

@Eddy2

You weren't billed by O2 directly. The charge is generated by Rebtel - It's not a free service. O2 have passed on the charges from Rebtel, just in the same way as if you used your mobile to pay for something.

Re: £70 for 30mins calls starts with 0300

Eddy2 — Fri, 13 Oct 2023 07:09:33 GMT

I paid Rebtel separately. But O2 charged me £2.5 per min for making Rebtel calls starting with “0300”