topic Re: Leave 02 (in contract sim only) poor service in Pay Monthly

Leave 02 (in contract sim only) poor service

MarkC71 — Wed, 11 Oct 2023 08:04:39 GMT

Good Morning all,

I have been with O2 for about 7 months now on a sim only deal (24m contract). However the service is appalling , I am unable to pick up some calls , they continually drop out , most of the time I only get 3G - sometimes 2 bars only on 4G.

i live on the South Coast UK with supposed full coverage . How can I go about leaving with no penalty , it's just to much trouble to bare now with so many issues around reception. I had put a complaint in prior but just had a standard email saying 'we are working to towards a better service '

Sorry O2 I gave you a try .

kind regards

Mark

Re: Leave 02 (in contract sim only) poor service

MI5 — Wed, 11 Oct 2023 08:08:30 GMT

@MarkC71

You can only leave penalty free within the first 14 days.

After that, you are deemed to have accepted the T&C's which specifically are written in O2's favour surrounding levels of service.

Your only option now is to continue pushing your complaint and see if there is any kind of agreement you can come to.

Re: Leave 02 (in contract sim only) poor service

Enlli — Wed, 11 Oct 2023 08:11:51 GMT

With great difficulty. Terms and conditions don't guarantee signal. That, in part is what the 14 day cooling off period is for, it gives you chance to check

WiFi Calling at home should work

Re: Leave 02 (in contract sim only) poor service

Oxonian — Thu, 12 Oct 2023 20:13:45 GMT

@MarkC71

As @MI5 says, push your complaint. In due course, you might want to consider using Resolver :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain