topic Re: Bereavement in Pay Monthly

Bereavement

M_Oliver — Tue, 10 Oct 2023 19:51:50 GMT

It has been impossible to get through to O2's bereavement service. I have been transferred numerous times, been put on hold and it either rings off or I am forced to give up after 40 plus minutes of waiting.

Does anyone know of a different way of notifying them?

O2 ate very quick to send threatening letters but do not provide the means to do something about it.

Re: Bereavement

MI5 — Tue, 10 Oct 2023 19:55:15 GMT

@M_Oliver

Sorry to hear that. Call us on 0800 090 18 20. We’re available Monday to Friday 8am – 4.30pm.

Bereavement | Account and Billing | Help & Support | O2

Re: Bereavement

madasaf1sh — Tue, 10 Oct 2023 19:54:50 GMT

@M_Oliver

Sorry for your loss

o2 have a specialist team, do not go through customer services, they are useless at times

https://www.o2.co.uk/help/account-and-billing/bereavement