topic puk code in Pay Monthly

puk code

sappers — Sun, 08 Oct 2023 15:51:31 GMT

I need a PUK code for my iphone but any link on the o2 website just crashes

Re: puk code

MI5 — Sun, 08 Oct 2023 15:54:12 GMT

If this fails Unblock your mobile device | Phones sims and devices | Help | O2 you can look under your device details in your MyO2

Re: puk code

sappers — Sun, 08 Oct 2023 16:10:08 GMT

Neither of these options work. I have phoned o2 on a number from Google search and obtained PUK code from automated service.

Re: puk code

pgn — Sun, 08 Oct 2023 16:23:15 GMT

@sappers wrote:
Neither of these options work. I have phoned o2 on a number from Google search and obtained PUK code from automated service.

Good job - looks like the PUK page on the O2 website is SNAFU, one for @Dave-O2 in the morning!

Re: puk code

MI5 — Sun, 08 Oct 2023 16:25:46 GMT

Hopefully not a premium number at @sappers

All legit O2 numbers here https://www.o2.co.uk/contactus

Re: puk code

pgn — Sun, 08 Oct 2023 16:40:17 GMT

The Automated call line also works for PUK, just tried it, @sappers:

Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)
and say or key in your own phone number when prompted.
when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 3 - after a warning about 10-tries, your PUK, will be read to you, so have a pen and paper handy

Re: puk code

MI5 — Sun, 08 Oct 2023 16:45:17 GMT

It would seem @sappers has already figured that out 👍

Re: puk code

Dave-O2 — Mon, 09 Oct 2023 09:14:23 GMT

Thanks for flagging this @pgn

I'll get this chased with the relevant team.

Re: puk code

sappers — Mon, 09 Oct 2023 09:31:07 GMT

This is the number I used 0344 809 0202

Re: puk code

MI5 — Mon, 09 Oct 2023 09:33:34 GMT

That's fine @sappers

No problems there at all.

Re: puk code

Dave-O2 — Tue, 10 Oct 2023 16:31:43 GMT

Just writing to confirm that the bug on the website has now been fixed ➡️

https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

@pgn @MI5 @sappers

Re: puk code

Enlli — Tue, 10 Oct 2023 16:44:13 GMT

@Dave-O2

When I enter my number

Re: puk code

pgn — Tue, 10 Oct 2023 18:25:25 GMT

Working now at 19:22 for me, with leading 0 and the ten digits number 👍

Re: puk code

Dave-O2 — Wed, 11 Oct 2023 08:19:49 GMT

Thanks @Enlli @pgn

Seems to be working my side @Enlli does this work if you use another browser/device or clear cookies and cache?

Re: puk code

Enlli — Wed, 11 Oct 2023 09:24:49 GMT

Same on a different browser but works on my Galaxy Tablet which has the same version of Android and Browser.

Still I get those annoying pop ups on my phone but not on my Tablet....figure that one out!