topic Bill in Pay Monthly

Bill

xxxxxxx — Sun, 08 Oct 2023 13:36:21 GMT

Why has my bill gone up by over £2 in a month when it is not due to be re-assessed until next february 2024?

Re: Bill

jonsie — Sun, 08 Oct 2023 13:38:00 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: Bill

pgn — Sun, 08 Oct 2023 14:43:15 GMT

You could take @jonsie's advice above, and spend hours waiting for a sensible answer from O2 CS, or a message back from O2's Social Media Team. Or you could ask yourself a couple of questions:

What have you sent (SMS with Emojis? ,) or texts to a premium-rate or chargeable short-code like radio SMS lines, for example: https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges)
Who have you called (overseas calls from the UK to any other country are not free, regardless of what tariff you are on)?
What chargeable service(s) have you unintentionally accessed?

These are all questions you can answer yourself with the help of your MyO2 app or web access and, if you are still on O2's Legacy billing system, , @xxxxxxx. Good luck!