https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-problem/m-p/1656543#M264525 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5334683">@tez2</a>&nbsp;</P><P>Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>)<BR />Or you can call them on 0800 081 0255<BR />Thanks</P> Wed, 04 Oct 2023 15:44:51 GMT MI5 2023-10-04T15:44:51Z https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-problem/m-p/1656540#M264524 <P>order NC21221023 I have just tried to upgrade with payment being made and taken from my account but there is no email confirmation and status says cancelled despite payment being taken</P> Wed, 04 Oct 2023 15:40:56 GMT https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-problem/m-p/1656540#M264524 tez2 2023-10-04T15:40:56Z https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-problem/m-p/1656543#M264525 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5334683">@tez2</a>&nbsp;</P><P>Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>)<BR />Or you can call them on 0800 081 0255<BR />Thanks</P> Wed, 04 Oct 2023 15:44:51 GMT https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-problem/m-p/1656543#M264525 MI5 2023-10-04T15:44:51Z