topic Re: trying to leave O2 in Pay Monthly

trying to leave O2

Coxyclan — Wed, 04 Oct 2023 14:41:18 GMT

Hi,

I decided to leave O2 after they refused an upgrade due to failing the credit check. I went to an EE shop and the process was done in 15 minutes. Since then I have been trying to phone O2 to end my contract, which recently switched from Virgin but after over 40 minutes in a queue gave up.

Tried again today and my number has since moved over to EE and I can't speak to anyone as my number no longer exists on O2. I can log into my O2 but can't find how to leave, tried speaking to someone on the chat but keep getting the team you want is not available please call for further help, this is rediculious.

Can someone help please.

Steve

Re: trying to leave O2

MI5 — Wed, 04 Oct 2023 14:42:49 GMT

@Coxyclan

As your number is now with EE, your O2 contract has been cancelled by the porting process.

Re: trying to leave O2

jonsie — Wed, 04 Oct 2023 14:45:29 GMT

Be aware that there will probably be a final bill to pay

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: trying to leave O2

Coxyclan — Wed, 04 Oct 2023 14:45:38 GMT

Thank you very much, thought I would have had a message confirming my leaving, but glad it's done

Re: trying to leave O2

MI5 — Wed, 04 Oct 2023 14:47:29 GMT

No, that would be too easy @Coxyclan

You're free now - enjoy