Tap2Bill

F-Harv — Tue, 03 Oct 2023 08:44:25 GMT

Despite the O2 web page telling me I have used barely any data, my data connection is unavailable at all locations. Possibly related to this is a mysterious charge on my bill to Tap2Bill. What is this and why have I been charged?

Re: Tap2Bill

gmarkj — Tue, 03 Oct 2023 08:55:09 GMT

Tap2Bill are a premium messaging service that people are meant to subscribe to in order to receive "stuff" (like ring tones or news or horoscopes).

Most people do not actually subscribe to these, they click on a link on social media and start getting charged @F-Harv .

Check out the advice in the two guides below, and the websites.

Guide here Guide: Have you fallen for or been conned into a premium rate scam? What to do next

How to stop it in future Guide: Tips to avoid unexpected charges on your bill

https://payforitsucks.co.uk/

https://psconsumers.org.uk/

You need to contact Tap2Bill. If you phone, call during working hours, or you can email customer.service@tap2bill.com. Give them the number that was charged and they should be able to tell you who was actually responsible.

I doubt that these are the reason for your data issues. Have you checked your APN settings (they tell your phone how to connect to the internet)?

Settings for Android:

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

And for iPhones:

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

Also see if these help:

topic Re: Tap2Bill in Pay Monthly

Tap2Bill

Re: Tap2Bill